Frequently Asked Questions

1. Are your shredders NEW?
2. Why are your prices so low?
3. Who needs a shredder?
4. Why do I need a shredder?
5. Why should I shred my own documents?
6. Why choose a Fellowes Shredder?
7. Why choose a Dahle Shredder?
8. How do I care for my shredder?
9. What is the warranty on my shredder?
    

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   1. Are your shredders NEW?
   
   

   Yes, all of the shredders on this site are brand new and shipped direct from the manufacturer, either Fellowes or Dahle.

   2. How are your prices so low?

   DEW is able to sell at such low prices because we deal in high volume and have a low overhead and we pass the savings on to our customers.

   3. Who needs a shredder?
   
   

   Accountants, Town Clerks, Executives, Financial Institutions, Legal Professionals, Government Agencies, Tax Consultants, Sales Departments, Insurance Companies, Credit Agencies, Marketing Companies, Medical Industry, or anyone who wishes to keep personal information private.

   4. Why do I need a shredder?
   
   

   FACTA - Fair and Accurate Transactions Act
   Requires businesses of all sizes as well as individuals who collect personal information from consumer reports to destroy this information before throwing it away. This includes social security numbers, credit histories, employment histories, and address information.

   HIPAA - Health Insurance Portability and Accountability Act
   Targeting the medical industry, HIPAA places higher security standards on organizations that store or dispose of confidential patient information. They must ensure that patients health records are properly destroyed before being discarded. This covers medical organizations, doctor offices, clinics, and insurance carriers.

   Protect Yourself from Identity Theft
   The Federal Trade Commission estimates that over 27 million people have had their identity stolen in the last five years, while a number of businesses have lost billions in corporate espionage. Also, dumpster diving is still one of the most popular ways for thieves to steal your information.

   5. Why should I shred my own documents?

   One Time Cost
   Documents are shred immediately
   You know who is handling your documents
   Shred to a level that best suits your needs
   No extra pickups from shredding services during busy times

   6. Why choose a Fellowes shredder?

   Please visit Why Choose a Fellowes Shredder?

   7. Why choose a Dahle shredder?

   Please visit Why Choose a Dahle Shredder?

   8. How do I care for my shredder?

   Regularly Oil Your Shredder
   Ensure Proper Voltage
   Prevent Overfeeds

   9. What is the warranty on my shredder?

   Fellowes Warranty
   All Fellowes paper shredders will carry a warranty to be free from defects in material and in workmanship for a specified time period (Warranty time period depends on model). To determine the specific warranty on your model paper shredder, please visit the page on our site for that shredder or refer to your manual.

   Dahle Warranty - Limited Lifetime Warranty
   Dahle North America guarantee's it's Paper Shredders are free from defects in material and workmanship for a period of one (1) year from the date of purchase. This limited warranty further covers the cutting cylinders for the life of the shredder (one (1) year on Security Level 5 and High Security Models)

   This warranty does not cover damage caused by improper oiling, paper jams, misuse, abuse, improper line voltage, or unauthorized repair. This warranty applies to the original purchaser only and is not transferable. There are no other warranties expressed or implied beyond the face of this agreement.